Frequently Asked Questions
1. What type of file formats to you accept?
Adobe Acrobat PDF format files are our preferred choice. PDF’s must be press optimised (print ready) with bleed, crop marks and fonts embedded.
When creating PDF files please note that books or booklets over four pages must not be supplied as spread always create a PDF containing individual pages. This does not affect your original Quark or InDesign files which may have been set up as spreads.
Bleed
If your artwork requires bleed (i.e. if it extends off the edge of the page) you must allow 3mm bleed. We also recommend that any text is kept at least 5mm away from the edge of the page.
Photos
Photographic images should be supplied as 300dpi CMYK.
Images
ideally images should be supplied in CMYK format.
2. Will my print colours be the same as I see on my computer screen?
No. This is because the image you see on your screen is made up of RGB colours and your screen is in effect a big light bulb, so what you see is called additive colour. As paper cannot be illuminated, the ink colours do not have the benefit of enhancement by light, thus making them brighter (commonly referred to as subtractive colour). We do however calibrate our printers to ensure the best colour range possible. Many cameras also show a colour cast i.e. slightly yellow, or blue for instance. If this is very obvious we will adjust your image before printing. If in doubt we recommend you order a proof. If you do not order a proof you will be agreeing to accept any final prints unchecked.
3. What are crop marks and bleed?
Bleed
Bleed is a very important element that must be taken into consideration when creating any printed piece. Bleed refers to any artwork where colour is going to the edge of the page. You must provide additional colour or image outside the cut area. When items are cut down, they are in stacks from 100 to around 1000 depending on if it is Business cards or Letterheads etc. This is done to ensure that there is no white paper showing around the edge of a printed piece. We would also advise text and borders etc. be around 3mm away from the edge of the printed piece.
Crop Marks
Crop marks refer to little lines that show the person cutting down each sheet where to cut
4. Are the prices listed on the site final? How do I know the total cost?
The price list indicates basic prices of products against the speculative quantities. There are additional costs for shipping dependent on the delivery schedule you choose. The final cost will be shown once all this criteria is selected.
5. When can I expect my order?
This depends on the delivery level that you have selected.
Standard
We aim to deliver your order as quickly as possible.
Orders placed under our Standard Delivery option will be delivered within a maximum of 5-7 working days and in many cases will be delivered sooner. This is a guide only and is not subject to any warranty or condition.
Goods are usually dispatched either by parcel or pallet carrier depending on size of order and will require signing for at time of delivery.
Express
Orders placed under our Express Delivery option incur a surcharge of 15% added at the time of checkout and you can expect to receive your order within 3-4 working days from the time the acknowledgement was sent.
The first working day commences on the working day a print ready PDF file is received by us provided it is received before 9.30am on that working day. If received after 9.30am then the first working day will commence the following working day.
6. How can I get in touch with you?
By email: sales@pensorddigital.co.uk
By post:
Pensord
Tram Road
Pontllanfraith
Blackwood
NP12 2YA
By telephone: 01495 223 721 (Monday – Friday 9.00am to 5.00pm only)
7. What are our opening hours?
Mon – Fri 9am – 5.00pm
8. Can Pensord create artwork?
Yes we offer a full design service if required. Otherwise we would need a print ready file supplied.
